Your privacy is important to us. To better protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.
This notice applies to all information collected or submitted on the T. Simpson Roofing website. On some pages, you make requests for information regarding our services. The types of personal information collected at these pages are:
Name
Company
Email address
Phone number
We use the information you provide about yourself when placing a request to get back in contact with you. We do not share this information with outside parties. We use return email addresses to answer the email we receive. Such addresses are not used for any other purpose and are not shared with outside parties.
To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online
Protecting the privacy of the very young is especially important. For that reason, we never collect or maintain information at our website from those we actually know are under 13, and no part of our website is structured to attract anyone under 13.
Should you have other questions or concerns about these privacy policies, please call us at:
Tel: 1-800-925-3044.
T.Simpson Roofing uses AI-powered tools to help manage incoming inquiries, respond faster, and ensure every customer is connected with the right person promptly.
Incoming calls to T. Simpson Roofing may be answered by an AI-powered voice agent. This agent uses artificial intelligence to conduct real conversations, capture your inquiry details, and help book appointments or route your call to the appropriate team member. You will be notified at the start of any call that may be recorded or handled by an AI agent.
By calling T. Simpson Roofing, you acknowledge that your call may be handled by an AI voice agent and may be recorded. Call recordings and interaction data are securely stored within GoHighLevel, a SOC 2 Type II certified CRM platform. For GoHighLevel’s full privacy and security documentation, visit gohighlevel.com/privacy-and-security.
If you contact us, miss a call, or submit an inquiry, you may receive automated SMS messages from T. Simpson Roofing. These messages are sent to help follow up on your inquiry, confirm appointments, or provide service-related information.
By providing your phone number, you consent to receive automated SMS messages from T. Simpson Roofing related to your inquiry or appointment. Consent to receive SMS messages is not a condition of purchasing any goods or services.
To opt out at any time: Reply STOP to any message. You may also opt out by emailing info@tsimpson.ca or calling 905-830-3664 . Opt-out requests will be processed promptly. Once opted out, you will receive a single confirmation message and no further automated SMS will be sent.
For help, reply HELP to any message or contact us at 905-830-3664 or info@tsimpson.ca.
Message and data rates may apply. Message frequency varies based on your inquiry and appointment activity.
This website features an AI-powered voice and chat assistant. When you interact with it, your conversation may be recorded and processed to provide a response and facilitate follow-up. Interaction data is securely stored within GoHighLevel.
T. Simpson Roofing collects and uses your contact information solely for the purpose of responding to your inquiry, booking appointments, and providing roofing services.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
All data is stored within GoHighLevel’s platform.
T.Simpson Roofing has designated a Privacy Officer responsible for personal information handling and compliance with Canadian privacy law (PIPEDA / Quebec Law 25). You may request access to, correction of, or deletion of your personal information, or direct any privacy inquiry, by contacting:
Privacy Officer, T. Simpson Roofing Email: info@tsimpson.ca Phone: 905-830-3664
By calling, texting, or interacting with any AI-powered tool on this website, you consent to the collection, recording, and processing of your information as described above.
Program Name: T. Simpson Roofing
Program Description: T. Simpson Roofing sends service-related SMS messages to customers and prospective customers who contact us by phone, miss a call from us, or submit an inquiry. Message types include inquiry follow-ups, appointment confirmations and reminders, and service-related information.
Opt-Out: You can cancel the SMS service at any time. Simply reply STOP to any message. Upon sending STOP, we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us.
Rejoining: To rejoin after opting out, contact us again by phone, submit a new inquiry, or reply START, and we will resume sending SMS messages to you.
Help: If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to info@tsimpson.ca or 905-830-3664 .
Carrier Liability: Carriers are not liable for delayed or undelivered messages.
Message & Data Rates: Message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies based on your inquiry and appointment activity. For questions about your text plan or data plan, contact your wireless provider.
